The staff at New Wave is extremely friendly and easy going. They took time to answer all my questions. Since I have high blood pressure and diabetes, I contacted New Wave about my medical conditions. Lynette sent me informative links and urged me to consult my physician before diving. This was my first time scuba diving. My dive instructor David De Gorter was extremely patient and is a great instructor. Now that I am Open Water certified, I look forward to advancing my understanding and experience in scuba diving.