Easily one of the worst experiences I've had whilst I have been travelling. After completing all of my academia with regard to the open water course, I failed to complete dive 1 and so could not continue the course. After requesting a partial refund I was awarded a meagre £20 for a course that cost £180. After speaking in front of the manager and several of his colleagues who felt the need for their presence to be there whilst I spoke I was given an additional £10. What a pisstake. How the hell it costs £10 a dive yet it costs £16 each time to watch a PADI video is beyond me. I was also given a PADI diving manual by email which is of no use to me considering I have no Open Water qualification. Why should I have been charged £50 for this email manual? The only reason they sent it out as prematurely as they did was to cover their own back and to attain as much money from my failed course as possible. I apologise if this seems like a heated review however, £30 refund is no where near good enough for how much of the course I completed. The weighting of the dives versus the academia refund is ridiculous and for this reason I cannot say anything good about DJL, especially after the instructors had no empathy during my failure. The trainee dive master also made it feel like a kick in the balls when he was upset that he couldn't even log the dive on his computer because of my failure.